KPS is now back in the office. We will do our best to help in any way we can. Our contact info is here. Or you can use the contact form on this site, or message us on Facebook by clicking the icon on the top right of the site.
In this time of uncertainty, there are still services doing their best to support vulnerable people. Here are some important links:
Cornwall Council dedicated email firstname.lastname@example.org
Cornwall Council have put together this webpage for those seeking help with food.
Sunshine and Showers disability peer support group have set up a Facebook group called Sunshine and Showers Mutual Aid Truro Covid-19 for those who need help getting shopping etc, or who would like to volunteer to help vulnerable people. If you’re not on Facebook you can contact them on: email@example.com
Volunteer Cornwall have also launched a key worker support service
Shelter – Problems with housing 0844 515 2300
Citizens’ Advice Bureaux can be contacted here
HIV is covered under Equality legislation so people living with HIV in Cornwall will be entitled to support from Disability Cornwall which runs a general Disability Information and Advice line: 01736 759 500
Help with emotional or mental health
Cornwall Council have put a page together for people seeking help with emotional resilience and mental health. Access it here
Cornwall Mind Support for better mental health
Sunshine and Showers online resources for self help
Rethink – Online and Helpline support for people with Mental Illness and their families
Addaction National Charity who have an office in Truro and support people who have addictions alongside mental illnesses.
Outlook Southwest – Online resources and you can refer for Talk Therapy within Cornwall
Counselling Directory UK – for local counselling services within Cornwall and the wider area.
Sane – Online and Telephone Support 0845 767 8000
Samaritans – Online and Phone Support 08457 90 90 90
Hear Our Voice – Support for young people with Mental Illness
The SSCP Psychoanalytic Clinic have a sliding scale of costs where individuals pay a session fee reflecting their current financial circumstances, so it can be a low-cost way of accessing therapy. You can contact them here.
Help with employment
HMRC Tax helpline 0800 024 1222 – a new tax helpline has been established with around 2,000 call handlers on hand to offer advice. More info here.
The self-employed can find information here.
Government Business Support Helpline 0300 456 3565 open Mon – Fri 9am – 6pm
The Council is introducing a new service to help people with support and advice on employment, training and skills and where to find further help during these uncertain times. You can call the People Hub phoneline on 0333 0150699 Monday – Friday, 10am–5pm with an out-of-hours messaging service outside of those times. People Hub will provide immediate information, advice, and guidance about:
Employment and skills support programmes
Temporary staffing agency workers
Those under threat of redundancy or made redundant
Zero hours contract workers
Retraining or developing new skills
Sick pay and processes
CRCC are offering free telephone support to help you use your laptop, tablet or smartphone and access online services whilst you are self-isolating at home.
For example, they can help show you how to:
- use the basic controls of your device
- stay safe online
- surf the web for information and to keep informed
- keep in touch with friends and family using email, messaging services or video
- shop online
- manage your money online
- stay mentally and physically active using digital resources
- Any IT related issues
01872 243557 or 01872 243534 Monday–Friday 10:00–12:00 and 13:00–16:00
Free tech support for people and businesses in Cornwall is available here.
The Alison website offers free online courses.
More support around Coronavirus available here: Covid-19-Directory-updated_
Cornwall Council have published a newsletter of useful apps and websites Cornwall Council April Newsletter
Safer Cornwall Community Safety Directory A4 Community Safety Directory
Free things to do online
There are lots of things to do online if you are self-isolating. Many services have made things free which weren’t before lockdown.
Broadway shows, free music, education courses, sports streaming: https://www.npr.org/2020/03/20/818670715/getting-bored-heres-a-list-of-free-things-that-werent-free-before-coronavirus
From languages and humanities, to science and maths, to business and technology, Alison has free courses for everyone: https://alison.com/
Virtual tours of zoos, museums, galleries and more: https://disabilityhorizons.com/2020/04/25-free-things-to-keep-you-entertained-while-in-self-isolation/
Arts, crafts and practical tutorials: https://metro.co.uk/2020/03/23/first-aid-baking-free-tutorials-try-self-isolation-12442637/
SUPPORT FOR THOSE LIVING WITH DOMESTIC ABUSE DURING THE COVID-19 OUTBREAK
Some services are restricted to delivering non-face to face support, due to current health concerns. However, the support is still here for you and your family, refuges are still running, and specialist domestic abuse workers are still working to respond to your needs and help you to stay safe. If you are experiencing domestic abuse you are not alone; even if you are unable to leave your home there are still support services that you can access, via the internet, the phone, text and messenger services.
- The Women’s Centre Cornwall is working to provide an outlet or resource for any woman in distress. Details here: https://www.womenscentrecornwall.org.uk/covid-19/
Cornwall’s integrated domestic abuse and sexual violence service, Safer Futures, is still providing support, safety planning and information via their helpline, text service and online. Safer Futures will also direct you to any additional services that you may need and can liaise on your behalf if appropriate to do so, for example if you feel you want to access a refuge at this time.
To make a referral please go to
You can also access refuge and support via: Cornwall Refuge Trust:https://www.cornwallrefugetrust.co.uk/
24 hour Helpline: 01872 225629
Tel: 01872 225629
West Cornwall Womens Aid – Support for Women experiencing Domestic Violence https://www.wcwaid.co.uk/
If you feel unsafe and feel that you are in immediate danger, then you should still contact the emergency services via 999. Devon and Cornwall police work very closely with our local domestic abuse and sexual violence services and will ensure you get the follow-on support that you need.
Bright Sky bit.ly/BrightSkyApp is a free to download mobile app on Android and IOS, providing support and information for anyone impacted by an abusive relationship or for those concerned about someone they know. It can also be used by practitioners and other employers to learn more and provide support.
We know that those of you with children prioritise their needs over your own and the thought of your children not being in safe place is very unsettling. Children who are vulnerable can remain in school. Your school may have already identified your child as being eligible to continue to attend, if they have not and you feel that the situation in your home makes them vulnerable, then contact your school to ask if your child can be included. If you need assistance with this, please contact the Safer Futures or Cornwall Refuge Trust helplines above.